AI front office
Answer first. Route right. Follow up without fail.
An AI front office is not a gimmick and it is not a robot with a personality. It is coverage for the hours your phone rings while your crew is working.
What it does
- Answers calls and messages during production hours and after hours
- Asks your qualification questions in your language
- Captures address, service type, urgency, and contact details
- Routes to the right person by rule, with escalation when nobody acknowledges
- Texts back every missed call and recovers abandoned forms
- Runs follow-up sequences on open estimates and completed work
What it does not do
- It does not quote prices or commit to scope
- It does not diagnose a technical problem on a property
- It does not pretend to be a specific employee
- It does not hold an emergency call — those escalate to a human by rule
- It does not replace your office; it covers the hours your office can't
RRG does not sell proprietary software. We configure and operate established platforms on your behalf, and you keep the accounts.
Simulation lab
Watch the scripted sequences.
Four scenarios that show exactly how the front office behaves. Each one is a scripted demonstration.
Scenario
A homeowner calls at 2:14pm while both crews are on a roof.
Interactive simulation — not a live call.
Scripted transcript
0:00 · System
Inbound call — main line. Crew unavailable.
0:01 · AI front office
Thanks for calling. This is the front desk — I can get your job details started right now. Is this for a repair or a replacement?
0:07 · Caller
There's a leak over the garage after last night's storm.
0:11 · AI front office
Understood — active leak after storm damage. What's the property address and the best number to reach you?
0:22 · Caller
Gives address and mobile number.
0:26 · AI front office
Got it. Active leaks route to a person. I'm texting you a confirmation and handing this to the on-call estimator now.
0:31 · System
Handoff rule triggered: active leak → human escalation.
1:48 · Team member
On-call estimator calls back with an inspection window.
Press “Run simulation” to step through the scripted sequence.
Interactive simulation — not a live call.
Guardrails
Consent, records, and human control.
- Call recording and transcription are configured to your state's requirements and disclosed to callers.
- Escalation rules are written down and owned by named people, not left to the system's judgment.
- You own the phone numbers, the accounts, and the transcripts.
- Any caller can ask for a person, and the request is honored immediately.
Install timeline
- Week 1Service lines, coverage area, qualification questions, and handoff rules documented with you.
- Week 2Front office configured, numbers and forms routed, escalation ladder set with named owners.
- Week 3Supervised launch. Every transcript reviewed daily and the script tightened.
- OngoingMonthly tuning against transcripts, response times, and booked-work reporting.
Speed-to-Lead
$1,500 setup
+ $500/mo
Managed AI Receptionist
$2,500 setup
+ $700/mo
AI Front Office
$5,000 setup
+ $1,500/mo